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Improve Ticket Delivery Reliability During High-Volume Periods

Evey Events & Tickets💡 Feature Request

During high-volume ticket launch periods (e.g., when tickets first go on sale), successfully purchased tickets are not always delivered to customers. This results in a surge of customer complaints, increased support workload, and significant disruption to business operations.

For merchants running time-sensitive or high-demand events, reliable ticket delivery is critical. Repeated delivery failures risk damaging trust in the platform and negatively impacting both merchant reputation and customer confidence.

Posted by J&B Entertainment ·
1 comment

Comments1

  • Imee (Staytuned)

    •

    Feb 16

    Hi there,

    Thank you for bringing this to our attention. We understand how important this is for your operations, especially during high-volume ticket launches, and we’re sorry for the disruption this has caused.

    Please reach out to us directly through the Evey app chat within your Shopify admin, so our team can review your account and investigate this further right away.

    We’ll work closely with you to check the issue in detail.

    Best regards,
    Imee Sandoval